1. Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, shipping/delivery details
• Communication Data: Messages, inquiries, and correspondence you send to us
• Technical Information: IP address, browser type, device information, cookies

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send service-related notifications, delivery updates, and shipment tracking
• To coordinate logistics and freight services
• To improve our website and services
• To comply with legal obligations

3. SMS/Text Messaging Terms of Service

Types of Messages

By providing your phone number and consenting to receive text messages, you may receive the following types of messages from IFM Logistics Inc:

• Conversational Messages: Two-way communications to answer your questions about shipments, logistics, and services
• Informational Messages: Service updates, delivery notifications, shipment tracking updates, appointment reminders, and operational communications

Consent and Opt-In

• By checking the SMS consent box on our forms, you provide express written consent to receive text messages from IFM Logistics Inc
• Consent is not a condition of service
• Message frequency varies based on your shipments and service interactions
• Standard message and data rates may apply from your carrier

Opt-Out Instructions

• To stop receiving text messages, reply STOP to any message
• To get help, reply HELP to any message
• You can also contact us directly at the information provided below

Third-Party Sharing

Carrier Information

Messages are delivered via supported carriers. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (carriers, shipping partners, technology providers)
• Business Partners: Logistics and freight partners necessary to fulfill our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of SMS communications at any time by replying STOP

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance.

10. Contact Us